Blockader®
Gates Frequently Asked Questions
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I
don't look at material handling equipment every day, so I
may need some help getting exactly what I need. Can someone
at Blockader® Gates assist me in selecting my equipment?
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Absolutely! We understand that you may need help, and we're
just a telephone call away. We believe in providing the
most extensive product information online. Contact Blockader®
Gates Customer Service for prompt assistance.
Phone: 866-851-7854 toll-free in the United States between
8:00 AM and 5:00 PM Eastern Time.
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Can
I have someone review my order to make sure I did this right?
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We always do this for our online customers. Blockader®
Gates Customer Service representatives verify all orders
before anything is shipped or billed. We are always available
to help you get exactly what you need, exactly as you need
it. For your convenience, please review our "Before
you Order
" Checklist to make sure you have everything
you need.
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Can
we get a written, formal quote on what we need?
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Yes. You can contact us for a formal quote on any item.
We're able to quote some products instantly, while others
will take some time to gather all the right information.
In any case, we will deliver the most accurate, most timely
information possible when we offer you a quote.
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How
do I decide which Folding Gate model number I need?
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Measure the width where you will be mounting the gate, whether
that be the opening itself (if you will mount the gate in
the opening) or the width to the mounting point (if you
are mounting it on the face of the opening).
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Compare that width to the list of widths in the price sheet
and select the one that has a range that includes your width.
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Measure the height of your opening. If you want the gate
to fill the opening, select the gate with the collapsed
height just shorter than your opening. If you don't need
the gate to fill the height of the opening or the height
is more than 10 feet, select a standard height or see below.
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What
if there isn't a size listed that fits my opening?
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Call or email us with the width and maximum height of gate
you want and we will recommend a gate and calculate the
price. Delivery on custom sizes is approx. 2 weeks. (Custom
sizes are non-refundable, non-returnable)
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What
if I can't drill a hole in the floor to mount the gate?
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Additional brackets can be purchased that can be used at the bottom of the gate for mounting
purposes.
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What
if I want to mount the gate on the inside of the building
outboard of the overhead door tracks?
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Extended L Brackets are available, that will allow the gate
to clear the overhead door tracks.
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What
if I don't have a place to mount the "H" bracket?
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Don't use it. The "H" bracket is for additional
security, but the gate will work fine without it. You may
ask for a "C cup" that will more securely connect
the two center rails.
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Does
the gate include all the hardware I need?
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The gate includes all the brackets necessary. It does not
include the fasteners you will need to fasten the "L"
bracket to the wall. The fasteners you need depends on the
material you will be fastening into. Consult your local
hardware store for appropriate fasteners. You will need
two fasteners for each "L" bracket.
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